What is a use case in business analysis?

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A Business Analyst (BA) is the bridge between the business side and the technical side, making sure both groups understand each other and stay aligned. Clear communication is the BA’s superpower, and here’s how they make it happen:

A Business Analyst (BA) plays a critical role in supporting testing and quality assurance (QA) throughout the software development lifecycle. Their involvement helps ensure that the product meets business requirements, user expectations, and quality standards. Here’s how a Business Analyst can support testing and QA 

In business analysis, a use case is a detailed description of how a user (called an actor) interacts with a system to achieve a specific goal.

It focuses on what the system should do from the user’s perspective, not the technical details of how it’s done. Use cases help bridge the gap between business needs and system design by showing real-world scenarios of system usage.

Key elements of a use case:

1. Actor – The person, group, or system interacting with the application (e.g., customer, employee, payment gateway).

2. Preconditions – What must be true before the use case starts (e.g., user is logged in).

3. Main flow – The primary sequence of steps from start to successful completion.

4. Alternate flows – Variations in the process if something changes or goes wrong.

5. Postconditions – The outcome after the use case is completed.

Example:

• Use case name: Place an online order

• Actor: Customer

• Main flow:

  1. Customer browses products.

  2. Adds items to cart.

  3. Enters shipping details.

  4. Makes payment.

  5. Receives confirmation.

Use cases help clarify requirements, reduce misunderstandings, and guide developers and testers in building and validating the right solution.

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