What is a use case in business analysis?
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A use case in business analysis is a detailed description of how a user interacts with a system to achieve a specific goal.
Key Components of a Use Case
Actor: The user or external system that initiates the use case.
An actor can be a human user, a different software system, or a hardware device. For example, in an e-commerce system, the actor could be a "Customer." Goal: The objective the actor wants to achieve.
The goal should be clear and specific, such as "Purchase an item." Preconditions: The conditions that must be true before the use case can begin.
For example, a precondition for "Purchase an item" is that the customer must be logged into their account and have items in their shopping cart. Postconditions: The state of the system after the use case is successfully completed.
For the "Purchase an item" use case, postconditions would include a new order being created, the customer's credit card being charged, and a confirmation email being sent. Main Success Scenario: This is the primary sequence of steps that describes the ideal path to a successful outcome. It details the step-by-step interaction between the actor and the system.
Alternative Flows: These describe variations of the main scenario, including both successful and unsuccessful paths.
For example, an alternative flow for a purchase might be "Customer applies a discount code" or "Payment is declined due to insufficient funds."
Use Case Diagrams
Business analysts often use use case diagrams to visually represent a system's functionality.
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