What is a use case in business analysis?

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A Business Analyst (BA) is the bridge between the business side and the technical side, making sure both groups understand each other and stay aligned. Clear communication is the BA’s superpower, and here’s how they make it happen:

A Business Analyst (BA) plays a critical role in supporting testing and quality assurance (QA) throughout the software development lifecycle. Their involvement helps ensure that the product meets business requirements, user expectations, and quality standards. Here’s how a Business Analyst can support testing and QA

A use case in business analysis is a detailed description of how a user (or “actor”) interacts with a system to achieve a specific goal or complete a particular task. It captures the functional requirements of a system by illustrating the steps involved in a particular business process or scenario, highlighting the interaction between the user and the system.

Use cases help business analysts and stakeholders understand what the system needs to do from the user's perspective. They typically include:

  • Actors: The people, systems, or external entities that interact with the system.

  • Preconditions: What must be true or happen before the use case starts.

  • Main flow (or basic flow): The standard sequence of steps to achieve the goal.

  • Alternate flows: Variations or exceptions that may occur during the process.

  • Postconditions: The state of the system after the use case completes.

Use cases are valuable because they provide a clear, structured way to capture and communicate requirements, ensuring that developers and stakeholders share a common understanding. They also help identify system boundaries, clarify user needs, and serve as a foundation for designing, testing, and validating the system.

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